Frequently asked questions

How to make a reservation

You can book directly online. Online payment is totally secure. A deposit of 30% of the total cost of your stay will be required. If you have any doubts about availability or a particular request, please do not hesitate to contact us.

How to pay?

You can pay by credit card, bank transfer, cheque, paper or connect vacation vouchers, or cash on site at the campsite.

Booking validation

Once your payment details have been validated, you will receive a confirmation e-mail. Once we have validated the booking, you will receive a booking contract for electronic signature.

If you don’t receive all these documents, check your junk mail and make sure you’ve entered your e-mail address correctly.

Once you’ve checked these points, contact us on 05.53.06.04.19 to discuss your requirements.

Is it possible to modify a reservation?

Please call us on 05.53.06.04.19 to discuss your options.

Are vacation vouchers (ANCV) accepted?

Yes, we accept paper and connect vacation vouchers. Please check their validity date, and if they are not pre-filled, please fill them in with your first and last name and address to make it easier for us to welcome you quickly on the day of your arrival.

Are you VACAF approved?

Yes, we are affiliated with VACAF.

What time do arrivals start?

Arrivals for rentals and pitches are from 3pm to 7pm.

On arrival, please park in the parking lot so as not to block traffic at the campsite entrance.

If you arrive earlier, please wait in the campsite parking lot for reception to open.

If you expect to arrive after 7pm, please call us on 05.53.06.04.19.

What are the formalities on arrival?

We will proceed with your check-in and payment of your stay or the outstanding balance.

The balance will include the tourist tax and eco-participation.

We’ll give you a map of the campsite, a schedule of activities in high season, and an inventory of your accommodation. We’ll then accompany you to your pitch or accommodation.

What should I bring to my rental?

All rental units are equipped with crockery, and comforters and pillows are provided.

In the description of each rental property on our website, you’ll find a button to click on “Inventory”. You can print out the document in PDF format and thus have a complete inventory of the property.

However, we do not provide bed linen and towels. You must bring a fitted sheet, a comforter cover and a pillowcase for each bed, towels, shower mats, tea towels, as well as cleaning products, washing-up liquid, sponges, rubbish bags, etc.

Can I bring my dog or cat?

Yes, it’s important to us to welcome your pets. We are happy to welcome them for an additional fee per day, provided that the dogs do not belong to any category I or II attack dog. We accept 2 pets per pitch or accommodation.

In compliance with our rules and regulations, you must keep your pet on a leash on the campsite and take it outside to relieve itself, picking up after it (see Services, Animals and Rules and Regulations for conditions and regulations). Please bring your passport and vaccination certificate.

Do you require a deposit?

Yes, we ask you to pay a deposit which guarantees that the rental property will be respected and that the accommodation will be clean when you leave.

The deposit required on arrival is €490 and breaks down as follows: €400 for any damage to the rental property (breakage and damage) and €90 for end-of-stay cleaning.

Payment should preferably be made by credit card imprint or cheque on arrival.

Once we have carried out the inventory of fixtures on departure, it will be returned to you immediately, or within 48 hours if you have left, with any deductions for missing items, damage and/or cleaning costs.

If you rent equipment (fridge, childcare equipment, etc.), we will also ask you for a deposit.

Do we have a choice of location?

When you make your reservation, you can specify your request (pitch number, proximity to a particular place or to people you know, shade or sun…). We’ll do our best to accommodate your request, depending on how full the campsite is and the dates of your stay.

Does the accommodation have a television? A dishwasher?

Only the gîtes are equipped with TV. For dishwashers, the 6-seater Merveilla mobile home has a small dishwasher, as does the large 6-8-seater gîte.

What do I need for the electrical connections on the pitches?

You’ll need a European plug to plug in, not forgetting an extension cord.

Can I park on my plot?

Each pitch (bare or with accommodation) can accommodate 1 parked vehicle .

A second car must remain in the campsite parking lot at the entrance.

Are barbecues allowed?

Barbecues on pitches are not permitted. Collective barbecues are available near the snack bar and gîtes, in complete safety. All you need to bring is a bag of charcoal.

Do you offer refrigerators for hire?

Yes, we have several fridge-tops available for hire. The fridge-top must be protected under an arbour, in an awning or under the tent, and returned clean on departure.

Price: €3.5/day for a minimum of 5 days

A deposit of 90€ is required. Remember to bring a waterproof extension lead.

Can we welcome visitors to our site?

Visitors are welcome, but must register at reception and pay the applicable visitor’s fee. We accept a maximum of 5 people from 10am to 10:30pm.

Visitors have no access to the campsite swimming pool. Any breach of these rules will result in exclusion.

Are there any formalities to be completed for the day of departure?

For rentals, you must make an appointment at least 48 hours in advance for the inventory of fixtures, which will take place between 8 and 10 am. The accommodation must be left clean.

Pitches must be vacated by 12 noon. The sorting garbage cans provided on arrival must be left clean, as must the refrigerator in the case of rentals. The pitch must also be left clean.

At what time can we access the pool? Is it open all year round?

The pool is open from 9am to 8pm.

It is open from May to September, weather permitting.

Which swimsuits are allowed in the pool?

For reasons of hygiene, we do not accept long swimming shorts or full-length cover-ups. Only UV-resistant T-shirts are allowed.

Young children must wear bathing suits.

Is the pool heated and supervised? Access for visitors?

The swimming pool is heated and open according to weather conditions.

As the pool is reserved exclusively for our guests and does not welcome outside visitors, we are not obliged to provide supervision. Children are the sole responsibility of their parents or adult guardians, and must be accompanied even if they know how to swim.

The swimming pool is not open to visitors; it is reserved exclusively for guests staying at the campsite.

Does the campsite have WIFI?

In 2024, the campsite was fully equipped with WIFI by our service provider. You can buy a WIFI connection ticket at reception.

The price list is displayed at reception; rates are degressive according to the number of days and the number of devices. For example, a one-day connection for one device = €2

Do you have a laundry?

In the sanitary block, you’ll find a 10kg professional washing machine and a dryer with the same capacity. Laundry detergent is included in the price. Both are coin-operated.

Do you offer a bread depot? A grocery store?

In July and August, bread is available every day at the bar. Just order the day before before 6:30 pm: baguette, viennoiserie. Orders can be collected from the bar from 8am.

We don’t have a grocery store, but we do sell a few local products at reception, as well as souvenirs bearing the campsite’s logo. There is a convenience store in the village 1.5 km away.

Do you offer entertainment throughout the season?

We offer daytime and evening entertainment during the week in July and August.

We don’t offer events in low season, except in special cases (bank holiday weekends depending on attendance).

Are all activities free? Do you have a kids’ club?

No, we don’t have a kids’ club; we offer activities during the week in which they can take part.

Most activities are free of charge; activities organized by outside contributors, such as archery, sophrology and massage, are subject to a fee, payable directly to the providers.

Are the bar and snack bar open outside the high season?

The bar is open evenings and weekends in low season. The snack bar is open only in the evening from Friday to Sunday.

Do you offer bike hire?

No, the campsite does not offer bicycle hire.

Do you have a charging station for electric cars?

No, we’re not equipped. Charging stations are available in neighboring towns.

For safety reasons, it is not possible to plug directly into a pitch’s electrical terminal or a socket in the accommodation. This could lead to a power cut and a fire hazard. Similarly, your reservation does not include vehicle recharging.

How does waste management work?

We sort waste, and we’ve made it easy for you to do so.

On arrival, we give you a yellow tote bag for recyclable waste and a green bio-bucket for compostable waste. All rentals are equipped with them.

Access and circulation in the campsite ?

At the entrance, we have a license plate-reading barrier. It is active between 7 a.m. and 11 p.m.

Outside these hours, no traffic is allowed on the campsite, except in emergencies.

In the event of a late return, you can park your vehicle in the campsite parking lot.

What can you find at reception?

Reception is open from 9am to 1pm and from 3pm to 7pm.

Here you’ll find all the tourist information and flyers you need for your visits and activities.

Here you’ll find a selection of local products and souvenirs from the campsite.

You can buy your WIFI connection tickets at reception. There’s also a suggestion box where you can leave your suggestions.

Where are the shops to do your shopping?

You’ll find a convenience store in the commune of Le Change, about 1.5 km away.

A bakery, pharmacy and tobacconist in Cubjac, 5 km away.

In Bassillac, bakery, tobacconist, chemist, hairdresser 10km away.

There are also supermarkets on the outskirts of Périgueux, 13km away.

Can we come by train?

The nearest train station is Périgueux, 19 km from the campsite.

Are there any markets nearby?

Every day, you can find a market of varying size. A list of local markets is available at reception. You can also find gourmet markets on certain evenings in high season.