Frequently asked questions

Arrivals for rentals and pitches are from 3pm to 7pm.

On arrival, please park in the parking lot so as not to block traffic at the campsite entrance.

If you arrive earlier, please wait in the campsite parking lot for reception to open.

If you expect to arrive after 7pm, please call us on 05.53.06.04.19.

In low season, arrivals are possible every day. In July and August, rentals are only available on Saturdays. On pitches, however, arrivals are possible every day.

We will proceed with your check-in and payment of your stay or the outstanding balance.

The balance will include the tourist tax and eco-participation.

We’ll give you a map of the campsite, a schedule of activities in high season, and an inventory of your accommodation. We’ll then accompany you to your pitch or accommodation.

All rental units are equipped with crockery, and comforters and pillows are provided.

In the description of each rental property on our website, you’ll find a button to click on “Inventory”. You can print out the document in PDF format and thus have a complete inventory of the property.

However, we do not provide bed linen and towels. You must bring a fitted sheet, a comforter cover and a pillowcase for each bed, towels, shower mats, tea towels, as well as cleaning products, washing-up liquid, sponges, rubbish bags, etc.

Most rental units are equipped with 140×190 cm double beds. Lodges and 1 O’Hara mobile home are equipped with a 160X190cm double bed. Single beds are 80X190cm, and in gîtes 90X190cm.

All rental units are equipped with filter coffee makers. The large 6-8 person gîte is also equipped with a Dolce Gusto coffee machine.

Yes, it’s important to us to welcome your pets. We are happy to welcome them for an additional fee per day, provided that the dogs do not belong to any category I or II attack dog. We accept 2 pets per pitch or accommodation. They must be vaccinated and tattooed.

In compliance with our rules and regulations, you must keep your pet on a leash on the campsite and take it outside to relieve itself, picking up after it (see Services, Animals and Rules and Regulations for conditions and regulations). Please bring your passport and vaccination certificate.

Yes, there are paths all around the campsite, which is located in the middle of nature.

Yes, we ask you to pay a deposit which guarantees that the rental property will be respected and that the accommodation will be clean when you leave.

The deposit required on arrival is €490 and breaks down as follows: €400 for any damage to the rental property (breakage and damage) and €90 for end-of-stay cleaning.

Payment should preferably be made by credit card imprint or cheque on arrival.

Once we have carried out the inventory of fixtures on departure, it will be returned to you immediately, or within 48 hours if you have left, with any deductions for missing items, damage and/or cleaning costs.

If you rent equipment (fridge, childcare equipment, etc.), we will also ask you for a deposit.

For safety reasons, minors unaccompanied by their parents are not allowed on the Auberoche campsite.

When you make your reservation, you can specify your requirements (pitch number, proximity to a particular place or to people you know, shade or sun…). We’ll do our best to accommodate your request, depending on how full the campsite is and the dates of your stay.

Only the gîtes are equipped with TV. For dishwashers, the 6-seater Merveilla mobile home has a small dishwasher, as does the large 6-8-seater gîte.

Some of our mobile homes are equipped with air conditioning.

You’ll need a European plug to plug in, not forgetting an extension cord.

Each pitch (bare or with accommodation) can accommodate 1 parked vehicle .

A second car must remain in the campsite parking lot at the entrance.

The installation of a small tent is possible only if you do not exceed the occupancy capacity authorized by type of rental with a request prior to booking.

Barbecues on pitches are not permitted. Collective barbecues are available near the snack bar and gîtes, in complete safety. All you need to bring is a bag of charcoal.

Yes, we have several fridge-tops available for hire. The fridge-top must be protected under an arbour, in an awning or under the tent, and returned clean on departure.

Price: €3.5/day for a minimum of 5 days

A deposit of 90€ is required. Remember to bring a waterproof extension lead.

We provide a cot and high chair. A baby bathtub is available in the PMR cabin. You must reserve what you need when booking your stay to ensure availability.

No, that’s impossible in most rental properties; there’s just not enough space.

Visitors are welcome, but must register at reception for security reasons and pay the applicable visitor’s fee. We accept a maximum of 5 people from 10am to 10.30pm.

Visitors have no access to the campsite swimming pool. Any breach of these rules will result in exclusion.

You must leave by 10 a.m. after your departure inventory. For rentals, you must make an appointment at least 48 hours in advance for the inventory of fixtures, which will take place between 8 and 10 am. The accommodation must be left clean.

Pitches must be vacated by 12 noon. The sorting garbage cans provided on arrival must be left clean, as must the refrigerator in the case of rentals. The pitch must also be left clean.

You are responsible for your own cleaning on the day of your departure. For those who have forgotten, we provide boxes of basic cleaning products. At the end of your stay, if the cleaning has not been carried out correctly, a cleaning deposit of 90€ will be deducted from your deposit.

Yes, the campsite is accessible to people with reduced mobility; adapted sanitary facilities are available on site. Access to the bar and snack bar is also possible. However, we do not have mobile homes for the disabled.

If you wish to shorten your stay with us or in the event of a delayed arrival, no refund will be made, as stated in the campsite’s general terms and conditions of sale. Please let us know.

To do this, you need to notify reception in advance to find out how to proceed. Please note the gate closing times. You must leave your accommodation clean, with the keys inside.

After we have checked the premises, if we find no problems, the deposit will be destroyed or cancelled, depending on the type of deposit chosen.

The pool is open from 9am to 8pm.

Open from May to September, weather permitting.

For reasons of hygiene, we do not accept long swimming shorts or full-length cover-ups. Only UV-resistant T-shirts are allowed.

Young children must wear bathing suits.

The swimming pool is heated and open according to weather conditions.

As it is reserved for our guests only and does not welcome outside visitors, we are not obliged to provide supervision. Children are the sole responsibility of their parents or adult guardians, and must be accompanied even if they know how to swim.

The swimming pool is off-limits to visitors; it is reserved exclusively for guests staying at the campsite.

In 2024, the campsite was fully equipped with WIFI by our service provider. You can buy a WIFI connection ticket at reception.

The price list is displayed at reception; rates are degressive according to the number of days and the number of devices. For example, a one-day connection for one device = €2

In the sanitary block, you’ll find a 10kg professional washing machine and a dryer with the same capacity. Laundry detergent is included in the price. Both are coin-operated.

In July and August, bread is available every day at the bar. All you have to do is order the day before before 6:30 pm: baguette, viennoiserie. Orders can be collected from the bar from 8am the following day.

We don’t have a grocery store, but we do sell a few local products at reception, as well as souvenirs bearing the campsite’s logo. The bar serves cold drinks and ice creams. There is a convenience store in the village 1.5 km away.

We offer daytime and evening entertainment during the week in July and August. Animations supervised by ourselves or outside professionals (pétanque tournament, sports tournament, relaxation session, archery). In the evening, karaoke, country music, concerts, barbecues and night-time swimming.

We don’t offer events in low season, except in special cases (bank holiday weekends depending on attendance).

No, we don’t have a kids’ club; we just offer activities during the week in which they can take part.

Most activities are free of charge; activities organized by external providers, such as archery, sophrology and massage, are not free of charge and must be paid for directly to the providers.

The bar is open evenings and weekends in low season. The snack bar is open only in the evening from Friday to Sunday.

In July and August, the bar is open from 8am to 1pm and from 3pm to 11pm. The snack bar is open from 7pm to 9:30pm, except on Mondays when it is replaced by a food-truck.

No, the campsite does not offer bicycle hire.

No, we’re not equipped. Charging stations are available in neighboring towns.

For safety reasons, it is not possible to plug directly into a pitch’s electrical terminal or a socket in the accommodation. This could lead to a power cut and a fire hazard. Similarly, your reservation does not include vehicle recharging.

We sort waste, and we’ve made it easy for you to do so.

On arrival, we give you a yellow tote bag for recyclable waste and a green bio-bucket for compostable waste. All rentals are equipped with them.

Respect for the environment is paramount to us, and we strive to minimize the impact of our activity on the ecosystem. Water management: pressure reducer, automatic taps, pool cover, regular monitoring to detect leaks. Energy management: low-energy LED lighting, pool cover, green electricity supplier. Waste management: sorting garbage cans, composters. Space maintenance: environmentally-friendly cleaning products, chemical-free maintenance of green spaces.

At the entrance, we have a license plate-reading barrier. It is active between 7 a.m. and 11 p.m.

Outside these hours, no traffic is allowed on the campsite, except in emergencies.

In the event of a late return, you can park your vehicle in the campsite parking lot.

The 10km/h speed limit must be observed throughout the campsite.

Reception is open from 9am to 1pm and from 3pm to 7pm.

Here you’ll find all the tourist information and flyers you need for your visits and activities.

Here you’ll find a selection of local products and souvenirs from the campsite.

You can buy your WIFI connection tickets at reception. A suggestion box is available for you to leave your suggestions.

You’ll find a convenience store in the commune of Le Change, about 1.5 km away. There is a COOP supermarket in Sarliac sur l’Isle, around 5 km away.

A bakery, pharmacy and tobacconist in Cubjac, 5 km away.

In Bassillac, bakery, tobacconist, chemist, hairdresser 10km away.

There are also supermarkets on the outskirts of Périgueux, 13km away.

The nearest train station is Périgueux, 19 km from the campsite.

Every day, you can find a market of varying size. A list of local markets is available at reception. You can also find gourmet markets on certain evenings in high season.